• An accessible, responsive and transparent service tailored to your individual needs

• Fully trained and accredited Disability and Community Support Worker that meet the appropriate NDIS standards

• A strong commitment to proactively seeking you feedback and actioning solutions whilst keeping you informed of our action points

• An unwavering commitment to your privacy as outlined within our privacy policy

• Clear and transparent service agreements

• Clear and transparent cancellation of shift policy outlined within the Service Agreement

• Regular proactive contact to ensure customer satisfaction and our ability to respond to changes within your requirements

• Our staff and Support Workers are regularly offered opportunities for further training and development to ensure the best possible provision of service

• Direct billing service to Plan Management available as requested and appropriate

 

Your Care Journey has an unwavering commitment to The NDIS Code of Conduct at all times, this is available at www.ndiscommission.gov.au

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NDIS Code of Conduct

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• Respect Individual Rights

• Respect self-determination

• Respect Privacy

• Act with Integrity, honesty and transparency

• Deliver services competently

• Ensure quality and safety

• Prevent and respond to violence, neglect, abuse and exploitation